Terms of Service

1. Acceptance of Terms

By accessing and using this website (tulumbotox.com) and booking or receiving services from Tulum Botox, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services. We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of any changes.

2. Website Use License

2.1 Grant of License

Tulum Botox grants you a limited, non-exclusive, revocable license to access and use our website for lawful purposes only. You may not:

• Modify, copy, or create derivative works based on the website content
• Remove any copyright or proprietary notices
• Reverse engineer, decompile, or disassemble any part of the website
• Systematically extract data without authorization
• Use the website for commercial purposes without permission
• Upload viruses, malware, or harmful code
• Interfere with the normal operation of the website
• Violate any applicable laws or regulations

2.2 Intellectual Property Rights

All content on this website, including text, images, graphics, logos, videos, and design elements, is the property of Tulum Botox or its content suppliers and is protected by international copyright laws. You may not use any content without express written permission.

3. Booking Terms and Conditions

3.1 Appointment Booking

When you book an appointment through our website or via WhatsApp:

• You confirm that all information provided is accurate and complete
• You agree to arrive on time or provide at least 24 hours notice of cancellation
• You accept our cancellation and rescheduling policies
• You consent to receive appointment reminders via email or text

3.2 Cancellation and Rescheduling Policy

Cancellations or changes must be made at least 24 hours before your scheduled appointment. Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee. No-shows without prior notification may result in a non-refundable fee.

3.3 Payment Terms

Payment is due at the time of service. We accept cash, card, and electronic transfers. Prices are quoted in Mexican Pesos (MXN) unless otherwise specified. Exchange rates are subject to current market rates if payment is made in a different currency.

3.4 Deposits and Prepayment

Some services may require a deposit or prepayment to confirm your booking. Deposits are non-refundable unless the clinic cancels your appointment. If you reschedule, the deposit will be applied to your new appointment date.

4. Medical Disclaimer and Educational Content

4.1 Not Medical Advice

The information provided on this website, including descriptions of services, treatments, and results, is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, treatment, or care from a qualified healthcare provider.

The content on our website is not intended to:

• Replace consultation with Dr. Mayagoitia or other medical professionals
• Be used as a basis for medical decisions without professional consultation
• Diagnose, treat, prevent, or cure any medical condition
• Provide medical, surgical, or psychological advice

4.2 Individual Results Vary

Aesthetic treatment results vary significantly based on individual factors including age, skin type, genetics, lifestyle, and health status. Before-and-after photos on our website represent typical results but do not guarantee your specific outcomes. During your consultation, Dr. Mayagoitia will discuss realistic expectations for your individual situation.

4.3 Health Assessment

Before receiving any aesthetic treatment, you are required to disclose your complete medical history, current medications, allergies, and any health conditions. Failure to disclose relevant health information may result in complications and may void any claim for damages.

4.4 Consultation Requirement

A thorough in-person or virtual consultation with Dr. Mayagoitia is required before any treatment. The consultation is an opportunity to discuss your goals, assess your candidacy, understand risks and benefits, and create a personalized treatment plan.

5. Assumption of Risk and Informed Consent

5.1 Risks and Complications

All aesthetic and medical procedures carry inherent risks, including but not limited to:

• Allergic reactions or sensitivity to products
• Bruising, swelling, or redness
• Infection or abscess formation
• Asymmetry or uneven results
• Nerve damage or loss of sensation
• Migration of product or formation of granulomas
• Vascular occlusion or tissue necrosis (rare)
• Dissatisfaction with aesthetic results

5.2 Informed Consent

By scheduling a treatment, you acknowledge that you have been fully informed of the risks, benefits, alternatives, and any other relevant information about your chosen procedure. You assume all risks associated with the treatment and agree to take full responsibility for the outcome.

5.3 Contraindications

Certain medical conditions, medications, or health status may contraindicate specific treatments. If you have any of the following, you may not be eligible for some treatments: pregnancy or nursing, active skin infections, immunosuppression, blood clotting disorders, or allergy to procedure components.

6. Post-Treatment Care and Instructions

You are responsible for following all post-treatment care instructions provided by Dr. Mayagoitia. Failure to follow instructions may result in complications, poor results, or increased downtime. We are not responsible for complications arising from non-compliance with post-treatment care guidelines.

Common post-treatment care includes:

• Avoiding strenuous exercise for 24-48 hours
• Avoiding sun exposure and applying sunscreen
• Avoiding certain medications or supplements
• Keeping the treatment area clean and dry
• Attending follow-up appointments as recommended

7. Limitations of Liability

7.1 Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2 Limitation of Damages

IN NO EVENT SHALL TULUM BOTOX, DR. MAYAGOITIA, OR OUR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR RECEIPT OF SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM.

7.3 Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. If such restrictions do not apply to you, some of the above limitations may not apply.

8. Indemnification

You agree to indemnify and hold harmless Tulum Botox, Dr. Mayagoitia, and our employees, agents, and service providers from any claims, damages, liabilities, and expenses (including attorney's fees) arising from:

• Your use of the website or services
• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your infringement of third-party intellectual property rights
• Your negligence or misconduct
• Your non-compliance with post-treatment care instructions

9. Third-Party Links and Content

Our website may contain links to third-party websites and content. We do not control, endorse, or assume responsibility for third-party websites, their content, or their privacy practices. Your use of third-party websites is at your own risk and governed by their terms of service and privacy policies.

10. User-Generated Content

If you submit photos, testimonials, reviews, or other content to our website or social media, you grant Tulum Botox a perpetual, royalty-free license to use, reproduce, and display such content for marketing and promotional purposes. You represent that you own or have the right to grant such license and that the content does not infringe third-party rights.

11. Privacy and Data Protection

Your use of our website and services is governed by our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law principles. Any legal action or proceeding related to these terms shall be exclusively brought in the competent courts of Quintana Roo, Mexico, and you consent to the personal jurisdiction and venue of such courts.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us to attempt to resolve any disputes informally. Please provide a written description of the issue and allow us 30 days to respond.

13.2 Mediation

If informal resolution is unsuccessful, you and Tulum Botox agree to attempt to resolve the dispute through mediation before pursuing litigation.

14. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Tulum Botox regarding your use of the website and receipt of services and supersede all prior negotiations, understandings, and agreements, whether written or oral.

16. Contact Information

If you have questions about these Terms of Service, please contact us: